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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Chris DeJong

Chris DeJong

June 9, 2025

5  out of  5
rating by Chris DeJong
"Talked with Account Rep Cris Hill to set it up - easy to work with and set up."
We responded:
"Thank you, Chris! I'm happy to hear that we made the setup process smooth and easy for you. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. If you need any further assistance, feel free to reach out!"
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Willie roupe roupe

June 4, 2025

5  out of  5
rating by Willie roupe roupe
"Great experience! Kris was very helpful!"
We responded:
"Thank you, Willie! I'm happy to hear that Kris was able to assist you effectively. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
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Jacqueline Hill

June 3, 2025

5  out of  5
rating by Jacqueline Hill
"Kaden was extremely helpful on getting a good price for my car insurance so glad he helped me! Thank you very much Kaden! I’m not so stressed 🙂😊"
We responded:
"Thank you for your review, Jacqueline! I'm happy to hear that Kaden was able to assist you in finding a great price for your car insurance. It's wonderful to know you're feeling less stressed. If you need anything else, feel free to reach out!"
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Dakota Crow

May 29, 2025

5  out of  5
rating by Dakota Crow
"Tabatha was able to find the best quote I received and had all of my needs met. She went over all of my options and made sure I knew what decisions I was making."
We responded:
"Thank you, Dakota, for sharing your experience! I'm glad to hear that Tabatha was able to assist you in finding the best quote and ensuring all your needs were met. It's wonderful that she took the time to explain your options clearly. If you have any more questions or need further assistance, feel free to reach out to our office."
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Lori Voorheis

May 27, 2025

5  out of  5
rating by Lori Voorheis
"Jeremy was so helpful with all the things I wanted to change to my policy. I am grateful for all the helpful people in James Madrid State Farm office."
We responded:
"Lori, thank you for taking the time out of your day to leave us a review! We love hearing about how Kendall provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Nino Pinneri

May 27, 2025

5  out of  5
rating by Nino Pinneri
"James was very helpful and easy to work with, thanks again!"
We responded:
"Thank you, Nino, for your kind words! I'm glad I could assist you and make the process smooth. If you have any more questions or need further assistance, feel free to reach out."
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jesse tang

May 21, 2025

5  out of  5
rating by jesse tang
"Truly Chris Hall is the best insurance agent I've ever had, she went above and beyond my exceptions with customer services. She was very helpful, nice & funny. Chris hall was able to help with all my question quickly and efficiently. Quality over Quantity!!! She is the Best!!!!"
We responded:
"Thank you, Jesse, for sharing your experience! I'm glad to hear that Chris Hall provided such exceptional service and made your experience enjoyable. Her dedication to addressing your questions quickly and efficiently is truly appreciated. If you have any more questions, feel free to reach out."
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Preston

May 16, 2025

5  out of  5
rating by Preston
"Robert did a great job at getting me a much better rate on my vehicles and side by side. Will do business with him again"
We responded:
"Thanks, Preston! I'm glad to hear that Robert was able to help you secure a better rate and side by side. We appreciate your business and look forward to assisting you again in the future. If you have any questions or need further assistance, feel free to reach out!"
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Kim Mullenax

May 15, 2025

5  out of  5
rating by Kim Mullenax
"Cris went above and beyond to get me a great deal! Thanks Cris!! 💯 recommend"
We responded:
"Thank you, Kim! I'm glad to hear that Cris was able to secure a great deal for you. We appreciate your recommendation and are here to assist with any future insurance needs. Don't hesitate to reach out if you have any questions!"
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Julie Keck

May 7, 2025

5  out of  5
rating by Julie Keck
"Big thank you to Alex and Kaden for going above and beyond in helping me. They took the time to understand my needs and guided me through every step of the process including clarifying discounts and their meanings. Not only did they help me find an auto policy that works financially, but they also gave me peace of mind knowing I have a solid and reliable team on my side. It’s a great feeling to know you’re being looked out for. I highly recommend working with them!"
We responded:
"Thank you, Julie, for sharing your experience! I'm happy to hear that Alex and Kaden were able to assist you so thoroughly and provide clarity on discounts. It's wonderful to know you feel secure with your policy and our team's support. Should you have any questions or need further assistance, we're here to help!"
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Trudi Armer

May 5, 2025

5  out of  5
rating by Trudi Armer
"So easy Kaden Maalouf explained everything great Great customer service. Polite, courteous. Would highly recommend"
We responded:
"Thank you, Trudi, for sharing your experience! I'm happy to hear that Kaden provided clear explanations and excellent customer service. Your recommendation means a lot to us!"
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Linda Darnell

May 1, 2025

5  out of  5
rating by Linda Darnell
"i am new with State Farm and so far i have had a wonderful experience with James Madrid and Kristine Henderson they are both quick in responding to any questions I have and are very kind and knowledgeable with all my questions. and they are quick to reply . I have not experienced such quick services in years. I highly recommend James Madrid and Kristine Henderson with State Farm A +"
We responded:
"Thank you, Linda, for sharing your positive experience! I'm happy to know that we have been able to assist you promptly and effectively. Your recommendation means a lot to us. If you have any more questions or need further assistance, please feel free to reach out anytime."
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Steve Storino

April 30, 2025

5  out of  5
rating by Steve Storino
"Olivia was very helpful with setting up my new policy. She gave me a great rate and was able to apply any applicable discounts without me asking."
We responded:
"Thank you, Steve, for sharing your experience! I'm happy to hear that Olivia was able to assist you effectively with your new policy and secure a great rate with all the applicable discounts. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Todd Jensen

April 19, 2025

4  out of  5
rating by Todd Jensen
"Working with Marla for the last 7 years has always been great an has always dine me well she's awesome."
We responded:
"Thank you, Todd, for sharing your experience! I'm glad to know that Marla has consistently provided you with excellent service over the years. She's indeed a valuable part of our team. If you have any questions or need further assistance, feel free to reach out to our office."
Profile photo of Nathan Leviticus Neal

Nathan Leviticus Neal

April 18, 2025

5  out of  5
rating by Nathan Leviticus Neal
"I just spoke with an agent named Tabitha and she was delightful, informative, professional and truly a pleasure do business with today! We share a number of insurance stories and she definitely fulfilled my needs, requirements and budget... Her service demeanor was excellent to say the least. Two thumbs up and a big toe! She would be an asset to any business or company.... Thank you so much, Tabitha.... Have a marvelously magnificent day!"
We responded:
"Thank you, Nathan, for sharing your experience with Tabitha! I’m glad to hear she provided you with informative and professional service. It’s great to know she made the interaction a positive one. Your feedback is greatly appreciated, and I’ll be sure to pass along your kind words to Tabitha. If you have any more questions or need assistance in the future, feel free to reach out. Have a fantastic day!"
Profile photo of Jamie Harmston

Jamie Harmston

April 15, 2025

5  out of  5
rating by Jamie Harmston
"I just wanted to give Robert a huge shout-out! He helped me so much switch over to State Farm and answered all my questions even if they were dumb to ask. Thank you Robert!"
We responded:
"Thank you, Jamie, for sharing your experience! I'm happy to hear that Robert was able to assist you with your switch to State Farm and address all your questions. Your satisfaction is important to us, and we're here to help with any future needs. Don't hesitate to reach out!"
Profile photo of Lucas Belmore

Lucas Belmore

April 10, 2025

5  out of  5
rating by Lucas Belmore
"Kristine was very nice and super helpful finding me the plan the worked best for me!"
We responded:
"Thank you, Lucas! I'm happy to hear that Kristine was able to assist you in finding the perfect plan. We appreciate your feedback and are here for any future questions or needs you may have."
Profile photo of Jenifer Walker

Jenifer Walker

April 10, 2025

5  out of  5
rating by Jenifer Walker
"Kristine was so much help and very informative of the ways I could save money on my ins."
We responded:
"Thank you, Jenifer! I'm happy to know that Kristine was able to assist you and provide valuable information on saving money with your insurance. We're grateful to have her on our team. If you have any more questions or need further assistance, feel free to reach out."
Profile photo of Debbie Cahoon

Debbie Cahoon

April 9, 2025

5  out of  5
rating by Debbie Cahoon
"Kaden was Great getting my policy set up."
We responded:
"Thank you, Debbie! I'm happy to hear that Kaden was able to assist you with setting up your policy. Our team is always here to help with any questions or needs you may have in the future!"
Profile photo of James Gadomski

James Gadomski

April 8, 2025

5  out of  5
rating by James Gadomski
"Shopping for bundled insurance is a time-consuming pain in the ***! Thankfully the second agent I came across was Kaden Maalouf from the office of James Madrid Las Vegas State Farm Insurance. Kaden immediately made me feel at ease as we talked through my Auto, Home, and Umbrella policy needs for 2025. I am looking forward to having a long association with Kaden and State Farm Insurance! Thank you Kaden, Jim Gadomski"
We responded:
"Thank you, Jim, for sharing your experience! I'm happy to hear that Kaden was able to make the process easier for you and address your insurance needs. We look forward to continuing our relationship and are here to assist with any questions or needs you may have in the future."
Profile photo of Todd Settle

Todd Settle

April 7, 2025

5  out of  5
rating by Todd Settle
"Mad props to Kaden!!! He's a true professional and always on point. I've never felt more confident in my insurance agent."
We responded:
"Thank you, Todd! I'm glad to hear that Kaden has made such a positive impact on your experience. His professionalism and dedication are truly valued! We appreciate your feedback!"
Profile photo of Anthony Vega

Anthony Vega

March 28, 2025

5  out of  5
rating by Anthony Vega
"I had a wonderful experience getting my quotes getting my payments done actually getting information that I didn't even know I needed with Robert he's a good agent and because of him and his help I will be referring others to your company."
We responded:
"Thank you, Anthony, for sharing your experience! I'm happy to hear that Robert was able to assist you with your quotes and provide valuable information. Your intention to refer others is greatly appreciated. If you have any further questions or need assistance, feel free to reach out to our office."
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GES

March 19, 2025

5  out of  5
rating by GES
"A great company to do business with: They make things happen and the bottom line is they saved me a lot of money:"
We responded:
"Thank you! I'm happy to know that you found our services beneficial and that we were able to help you save money. Our team is dedicated to making things happen for our customers. If you have any questions or need further assistance, feel free to reach out."
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Christopher Ruscheinsky

March 18, 2025

5  out of  5
rating by Christopher Ruscheinsky
"Rob was the best and easiest agent to work with! Very personable, professional and made sure to go over everything beneficial to my specific needs. He went above and beyond to get the job done. If I could give him 10 stars I would!!"
We responded:
"Thank you, Christopher, for sharing your experience! I'm glad to hear that Rob was able to provide such personable and professional service, ensuring all your specific needs were met. It's wonderful to know he went above and beyond for you. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Rob Lucia

March 13, 2025

5  out of  5
rating by Rob Lucia
"I contacted my State Farm agency today in order to make a policy adjustment. The representative was extremely helpful in making the change."
We responded:
"Thank you, Rob, for sharing your experience! I'm happy to hear that our representative was able to assist you with your policy adjustment. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"