State Farm® Insurance Agent James Madrid
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mark
August 12, 2026
5
out of
5
rating by Mark
"I love these guys. Saved merecommend. My auto ins. and so easy to deal with. Highly reccomend."
We responded:
"That is wonderful to hear, Mark! Knowing that our team provided smooth, attentive service while helping lower your car insurance expenses makes me incredibly proud. Thank you for taking a moment to post your feedback and support our local Las Vegas office!"
billy cipponeri
August 10, 2026
5
out of
5
rating by billy cipponeri
"Cris hill is amazing. I will 100 percent keep going thru atate farm because of her. She really helped me understand car car insurance better. Made it easier for me to get a cheaper policy every thing. If your new or have a family member looking i highly recommend going thru her."
We responded:
"Thank you for your review, Billy! I'm glad to hear that Cris was able to help you understand your car insurance better and find a more affordable policy. It's wonderful to know that her assistance has made such a positive impact. We appreciate your recommendation and look forward to continuing to serve you. Let us know if we can help with anything else!"
Bryan Lopez
August 7, 2026
5
out of
5
rating by Bryan Lopez
"Great workers easy to work with and very efficient had a great agent by the name of Olivia Kate."
We responded:
"Bryan, thank you for taking the time to leave us a review! I'm happy to hear that you found our team easy to work with and efficient. Olivia is indeed a great asset to our office. We appreciate your support!"
Edward Chang
August 6, 2026
5
out of
5
rating by Edward Chang
"Shoutout to Kaden! Made everything easy and great communication. Thank you!"
We responded:
"Edward, thank you for taking the time to leave us a review! I'm happy to hear that Kaden made everything easy for you and communicated well. We're grateful for your support. Let us know if we can help with anything else!"
George Rogers
August 4, 2026
5
out of
5
rating by George Rogers
"Sam was great and very helpful and helped me with a great deal"
We responded:
"George, thank you for taking the time to leave us a review! I'm glad to hear that Sam was able to assist you and provide a great deal. We appreciate your feedback and are here if you need anything else!"
Ed Lima
August 3, 2026
5
out of
5
rating by Ed Lima
"Great customer care. This office was able to lower my car payments by $100. I really appreciate their hard work and effort."
We responded:
"Thank you, Ed! I'm happy to hear that our office could help lower your payments by $100. We always aim to provide great customer care and appreciate your kind words. Let us know if we can help with anything else!"
Luis F Morales
July 31, 2026
5
out of
5
rating by Luis F Morales
"Sam was very helpful, got me a great deal"
We responded:
"Luis, thank you for taking the time to leave us a review! I'm happy to hear that Sam was able to assist you and find a great deal. We appreciate your support!"
Julio Perez-davila
July 31, 2026
5
out of
5
rating by Julio Perez-davila
"my girl sam took such amazing care of me nd got me such a great policy for me, she is literally perfect!"
We responded:
"Thank you, Julio! I'm glad to hear that Sam took great care of you and helped you find a policy that fits your needs. We appreciate your feedback and are here if you need anything else!"
Mark Ashinhust
July 31, 2026
5
out of
5
rating by Mark Ashinhust
"Sam Parada was extremely helpful in guiding me to the right coverage plan for myself and providing comfort knowing I was getting a good deal while bundling home and auto. She gave me time to consider my options and was quick when I was ready."
We responded:
"Thank you, Mark! I'm happy to hear that Sam was able to guide you to the right coverage plan and make the process comfortable for you. It's great that you felt confident in your decision to bundle. We're here if you need anything else!"
Harerimana Dative
July 30, 2026
5
out of
5
rating by Harerimana Dative
"I spoke with Olivia Marek! She was incredibly patient with me while I tried to get the information she needed to help me get renter’s insurance for my new home. She was very encouraging, and it literally just felt like a normal conversation. I felt very relieved having her in the navigate the craziness of the whole situation. Thank you, Olivia! Definitely would work with this agency in the future!"
We responded:
"Thank you, Harerimana Dative! I'm so glad to hear that Olivia was able to assist you with getting insurance and make the process feel comfortable and straightforward. It's wonderful to know you felt supported during what can be a hectic time. We're here for you, so feel free to reach out if you need anything else!"
Chrissy Lynn
July 24, 2026
5
out of
5
rating by Chrissy Lynn
"I just got a new policy with State farm and had an excellent experience. The customer service was fantastic the agent kaden was helpful patient and walk me through all my options, on top of that they gave me a great price compared to other quotes I looked at. I highly recommend them if you want smooth service and great rates"
We responded:
"Thank you, Chrissy Lynn! I'm happy to hear you had an excellent experience with us. It's great to know Kaden was helpful and patient in guiding you through your options, and that you found our rates competitive. We appreciate your recommendation and are here if you need anything else!"
Noah St george
July 18, 2026
5
out of
5
rating by Noah St george
"Yep, I worked with a nice agent named Olivia made the process really quick really simple wasn’t any heckling a pressuring from her to have certain coverage or And a good change of pace would recommend in the future. Hope everybody else has the same experience I do."
We responded:
"Thank you, Noah, for taking the time to leave us a review! I'm glad to hear that Olivia made the process smooth and straightforward for you. We always aim to provide a hassle-free experience. Your recommendation means a lot to us. Feel free to reach out if you need anything else!"
Ruth Swierczek
July 15, 2026
5
out of
5
rating by Ruth Swierczek
"Thank you Chris Hill for All your help getting me all set up. Chris you made it so easy for me..Your a true Professional. Now my car and renters insurance is in good hands!!"
We responded:
"Thank you, Ruth! I'm glad Chris was able to make the process smooth for you. It's great to know your car and renters insurance are in good hands. We're always here if you need anything else!"
Sualeh Syed
July 13, 2026
5
out of
5
rating by Sualeh Syed
"Thank you Cris! I cannot explain how thankful I am for Cris walking me through the process of getting auto and renters insurance. It was my first time getting insurance and every other agent I talked to from other companies was rushing me and just trying to get me to sign. Cris thoroughly went over everything in the policy, explaining what everything meant and telling me what she recommended for my situation, and it all made sense. I was expecting a rate like the other agents from other companies had given me, but the policy Cris gave me covered more and saved me a ton of money! I am nothing but happy with the service I was provided and could not recommend Cris enough!"
We responded:
"Thank you, Sualeh! I'm really glad to hear that Cris was able to guide you through the process and provide you with a policy that fits your needs. It's important to us that you feel informed and confident about your coverage. We're happy to have you with us and appreciate your recommendation. Let us know if we can help with anything else!"
Carlos galdamez
July 13, 2026
5
out of
5
rating by Carlos galdamez
"SAM, coming in clutch once again, getting me the best rate possible with a smile.. This week she helped me out and my inlaw as well.. If ur needing insurance, dont think twice as for Sam with state farm!"
We responded:
"Thank you, Carlos! I'm happy to hear that Sam was able to assist you both with great rates. We appreciate your recommendation and are glad to have you with us. Feel free to reach out if you need anything else!"
Kathmandu Roadruck
July 10, 2026
5
out of
5
rating by Kathmandu Roadruck
"I want to sincerely thank Alex Stricken for providing one of the best customer service experiences I’ve ever had. From the moment we spoke, he was honest, patient, and genuinely focused on helping me. He took the time to listen to my concerns, answered every question thoroughly, and made sure I understood everything without ever making me feel rushed.
I’ve never had State Farm before, but thanks to Alex, my first experience has been outstanding. His professionalism, knowledge, and kindness made the entire process easy and stress-free. It’s rare to find someone who truly cares about helping people the way he does.
If there were an option to leave him a tip, I absolutely would. He went above and beyond in every way, and he’s the kind of employee every company hopes to have. Thank you, Alex, for setting such a high standard for customer service!
You’re the best dude don’t ever change! 👊🏼
If you guys give out bonuses, this guy definitely deserves one!"
We responded:
"Thank you, Kathmandu, for sharing your experience! I'm really happy to hear that Alex made such a positive impact during your first interaction with us. It's wonderful to know he was able to provide the support and understanding you needed. We’re proud to have him on our team. Don't hesitate to reach out if you need anything else!"
Pricilla Garcia
July 6, 2026
5
out of
5
rating by Pricilla Garcia
"I called in to get an auto quote and was helped by Kristine and she was so kind and helpful! Thank you so much Kristine!!"
We responded:
"Thank you, Pricilla! I'm glad Kristine was able to assist you with your quote and that you found her help valuable. We appreciate your feedback and are here if you need anything else!"
A Google User
June 26, 2026
5
out of
5
rating by A Google User
"Cris provides amazing customer service! She made the entire process seem effortless. She is professional and friendly!"
We responded:
"Thank you, Jonathan! I'm happy to hear that Cris made your experience smooth and enjoyable. We strive to provide professional and friendly service, and it's great to know we hit the mark. We're always here if you need anything else!"
Nancy Perez
June 25, 2026
5
out of
5
rating by Nancy Perez
"When I was looking for renter's insurance, Cris Hill was super helpful and patient in answering all of my questions and concerns. She reached out immediately and helped guide me in any information I needed to provide. Would definetely recommend to anyone needing any insurance help!"
We responded:
"Thank you, Nancy! I'm glad Cris was able to assist you with your insurance questions and make the process smooth. We appreciate your recommendation and are here to help with any insurance needs you might have. Feel free to reach out if you need anything else!"
Taysia Thompson
June 24, 2026
1
out of
5
rating by Taysia Thompson
"I have been very dissatisfied with my experience working with Tabatha Jauregi. Throughout the process of setting up our insurance policies, my husband and I were provided with inaccurate information on multiple occasions regarding our coverage and policy terms. We later discovered that several of the things we were told were not true, which has created significant confusion and complications with our policies.
Additionally, important details about our coverage were not clearly communicated to us, leaving us unaware of key aspects of our policies. As a result, we are now dealing with issues that could have been avoided with accurate information and proper communication. Unfortunately, this experience has left us feeling frustrated and lacking confidence in the service we received."
We responded:
"Taysia, Thank you for bringing this to our attention. We are incredibly sorry to hear about the frustration and confusion you and your husband have experienced regarding your insurance policies. Providing accurate information and clear communication is something we take very seriously, and it is disappointing to hear that we fell short of that standard in your case.
We want to make this right and ensure your policies are exactly where they need to be. Please reach out to our office manager directly at (702) 998-8700 so we can personally review your coverage, clear up any complications, and restore your confidence in our service.
"
Robert Folker
June 20, 2026
5
out of
5
rating by Robert Folker
"I had been through 5 different agents today with different providers. I had not not had a vehicle in many years so rates were not looking good and some providers refused to insure me even though I had a clean record I just had no recent history. Olivia was wonderful. The process was quick(you can imagine how much I did not want to go through the process with another agent after the first 5) And price to start was literally about half of the previous. Thank you for your assistance and you likely have a customer for life."
We responded:
"Thank you, Robert! I'm really glad Olivia was able to help you find a solution that worked for you, especially after such a long day with other agents. It's great to hear that the process was quick and the starting price was favorable. We're happy to have you with us! Let us know if we can help with anything else!"
Xavier Perdue
June 10, 2026
5
out of
5
rating by Xavier Perdue
"Excellent customer service, I had the pleasure of being assisted by Kaden Maalouf today in setting up my auto insurance and this man went above and beyond to make sure all my needs were met. I absolute recommend him for any and all looking for help."
We responded:
"Xavier, thank you for taking the time to leave us a review! I'm happy to hear that Kaden provided you with excellent service while setting up your insurance. We appreciate your recommendation and are glad to have you with us. Let us know if we can help with anything else!"
Dawn Kush
June 6, 2026
5
out of
5
rating by Dawn Kush
"Excellent experience with Kristine Henderson! We switched over all of our insurance policies (auto,home,trailers,etc). She was amazing to work with and is saving us so much money! Can’t thank her enough!"
We responded:
"Dawn, thank you for taking the time to leave us a review! I'm happy to hear that Kristine made the transition smooth and helped you save money on your policies. We're grateful to have you with us. Feel free to reach out if you need anything else!"
Kathie Bowan
June 1, 2026
5
out of
5
rating by Kathie Bowan
"Tabatha was great she helped me With the insurance"
We responded:
"Kathie, thank you for taking the time to leave us a review! I'm happy to hear that Tabatha was able to assist you with your insurance needs. We're here to make things easy for you. Feel free to reach out if you need anything else!"
Catherine Peterson
June 1, 2026
5
out of
5
rating by Catherine Peterson
"Olivia Marek did an absolutely amazing job with my auto insurance and my renters. I’m very happy with it, I’m very impressed at how amazing she handled it! I couldn’t have asked for a better agent to help ! She was fast and super efficient with everything! Thank you!!"
We responded:
"Hey, Catherine! Thank you for the wonderful review and for trusting us with your car and renter’s insurance needs. I’m so happy to hear Olivia provided such efficient service and made the process a great experience for you. It means a lot to know she was able to help so quickly and thoroughly. We truly appreciate your support and your kind words."