Reviews
State Farm® Agent James Madrid
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Michelle Watson
October 30, 2026
"Gabriela was very quick to respond & got us what we needed at a better rate than originally quoted!"
We responded:
"Michelle, thank you for taking the time to leave us a review! I'm happy to hear that Gabriela was able to assist you quickly and find a better rate. We always aim to provide the best service possible. Let us know if we can help with anything else!"
Felipe Guerra
October 27, 2026
"I had an outstanding experience with Kaden at State Farm… He made getting my new auto insurance policy incredibly easy and stress-free. He was professional, knowledgeable, patient, and genuinely committed to helping me find the right coverage at a great price. His customer service went above and beyond my expectations. It’s refreshing to work with someone who truly cares about his customers. Highly recommend Kaden to anyone looking for excellent service and auto insurance!!! 👍🏽"
We responded:
"Felipe, I'm really happy to hear that Kaden made your experience with us so positive and stress-free. It's great to know he was able to help you find the right coverage while providing excellent service. We appreciate your recommendation and are here if you need anything else!"
Bella Worland
October 27, 2026
"Cris Hill is the best! She is very personable and made the experience so easy! So grateful for her help! Highly recommend Cris!"
We responded:
"Bella, thank you for sharing your feedback with us! I'm delighted to know that Cris made your experience smooth and pleasant. We value your recommendation and are thankful to have her as part of our team. Don't hesitate to contact us if you need anything further!"
Evan Lipman
October 27, 2026
"Easy, fast and great experience."
We responded:
"Evan, thank you for taking the time to leave us a review! I'm happy to hear you had an easy and fast experience with us. We appreciate your support!"
Steve Henderson
October 22, 2026
"Kristine is absolutely one of the best! When my truck was damaged and I needed to file a claim, she went above and beyond to help me through the entire process. She took the time to explain everything, guided me through each step, and made sure everything was handled quickly and smoothly. Thanks to her outstanding service, my truck is now in the shop getting repaired.
Her professionalism, knowledge, and willingness to help made a stressful situation so much easier. Absolutely amazing customer service from start to finish! Moving forward, Kristine will be the only person I ask to speak with. I can’t thank her enough and highly recommend her to anyone needing assistance!"
We responded:
"Steve, thank you for taking the time to leave us a review! I'm really happy to hear that Kristine was able to provide such amazing support during your claim process. It's great to know that her professionalism and dedication made things easier for you. We’re grateful to have her on our team. Let us know if we can help with anything else!"
Emily Loredo
October 19, 2026
"I have just changed my insurance carrier to State Farm. The agent that I spoke to is Chris Hill. She was very understanding of my finances and worked out a resolution that made things so much easier. There should be more agents like Chris Hill and I owe her my deepest gratitude for her understanding and setting us up a policy that will be much more manageable than my previous contract with Allstate.
Thank you Chris and I look forward to working with you on any changes or questions we may have."
We responded:
"Emily, thank you for taking the time to leave us a review! I'm glad to hear that Cris was able to help you find a policy that fits your needs. We appreciate your trust in us and look forward to assisting you with any questions or changes. Feel free to reach out if you need anything else!"
Emily Edwards
October 7, 2026
"Chris Hill helped me find the best rate after speaking with many other agents from other companies! She was kind and made the process so simple!"
We responded:
"Emily, thank you for taking the time to leave us a review! I'm happy to hear that Cris was able to assist you in finding the best rate and make the process easy. We appreciate your feedback and are here if you need anything else!"
Megyn Hawkins
October 1, 2026
"10/10 cannot recommend James Madrid and his team enough. Olivia recently helped me obtain an insurance policy for my condo, and made it super easy and quick to do. The price was great and I feel confident in my coverage in case of any emergencies. Thank you for all you do!"
We responded:
"Megyn, thank you for taking the time to leave us a review! I'm happy to hear that Olivia made the process of obtaining your condo insurance smooth and efficient. It's great to know you're confident in your coverage. We appreciate your support!"
Dcuevas
September 30, 2026
"Great service, requested an insurance quote & got a call back same day with a quote. & made the process very easy."
We responded:
"Thank you for taking the time to leave us a review! I'm happy to hear that you found the process easy and appreciated the quick response with your insurance quote. We're here to make things as smooth as possible for you. Let us know if we can help with anything else!"
Adrian
September 30, 2026
"Kaden was amazing and knowledgeable. He took care of all my needs and offered me solutions I didn’t know I needed or that State Farm offered!"
We responded:
"Adrian, thank you for taking the time to leave us a review! I'm glad to hear that Kaden was able to provide you with the solutions you needed and share some options you weren't aware of. We appreciate your feedback and support. Feel free to reach out if you need anything else!"
Doris Fisher
September 28, 2026
"Chris is very friendly and knowledgeable."
We responded:
"Thank you, Doris! I'm glad to know you had a positive experience with our friendly and knowledgeable service. We're here to make your experience as smooth as possible. Let us know if we can help with anything else!"
Tori Levitt
September 24, 2026
"I am so impressed with Chris Hill & the James Madrid State Farm agency. I've researched and spoken to several insurance companies for a renter's policy and Chris had me at hello! Her personal attention to detail, warm conversation, experience and authentic concern was enough for me to book it (without further adieu), and I am happy that I am more than satisfactorily covered by James Madrid State Farm. I'm at peace. Thank you Chris! You're outstanding in your field."
We responded:
"Tori, thank you for taking the time to leave us a review! I'm really happy to hear that Cris made such a positive impression and that you're feeling at peace with your coverage. We strive to provide personal and attentive service, and it's great to know Cris delivered just that. We're glad to have you with us. Feel free to reach out if you need anything else!"
Tina Tonatelo
September 23, 2026
"Sam (Samantha) gave me 1st Class Customer Service, her kindness and knowledge of her products, gave me the best options, she is willing to help Us as much as she can and she is patient and very nice to talk to, She resolve all my issues on the First and only call. State Farm is lucky to have her in your team , thank you, Josefina Sieman"
We responded:
"Thank you, Josefina, for sharing your experience! I'm so happy to hear that Sam provided you with such excellent service and was able to resolve your issues promptly. We are indeed fortunate to have her on our team. Let us know if we can help with anything else!"
T B
September 23, 2026
"Marla always goes the extra mile to make sure all my insurance needs are met. She is responsive and truly cares for the client."
We responded:
"Thank you for taking the time to leave us a review! I'm glad to hear that Marla has been so responsive and attentive to your insurance needs. We appreciate your support and are here if you need anything else!"
Martha Glenn
September 22, 2026
"Spoke with Olivia about possibly moving some policies doing a state to state and she was very knowledgeable and so polite. This is the kind of agency that people would want to have! You are not a number you are a person! Great job on customer service!"
We responded:
"Martha, thank you for sharing your positive experience with Sahara! We are thrilled to hear that she provided knowledgeable and polite service while assisting with your policies. Our office is here for you whenever you need assistance with your insurance needs. - James Madrid - State Farm Insurance Agent, Las Vegas, NV"
Heath Newburn
September 21, 2026
"Have known James for years and doing business with him has always been a pleasure. He looks out for his customers and his people."
We responded:
"Thank you, Heath! I'm really happy to hear that you've had such a positive experience with us over the years. It's important to me to look out for everyone who walks through our doors. We're always here if you need anything else!"
Josha Bowser
September 18, 2026
"If you use them stay on the look out for Cris Hill, she is understanding yet honest, thoughtful and great at what she does. She stays "Human" unlike most agent in the world. Ask for her I Promise!"
We responded:
"Thank you, Josha! I'm glad to hear that Cris made such a positive impression on you. We strive to provide a personal touch, and it's wonderful to know that Cris embodies that. Don't hesitate to reach out if you need anything!"
jones jonesnote
September 17, 2026
"This is the best insurance agent I have ever worked with. You all have to give them a call."
We responded:
"Thank you, Jones! I'm really happy to hear that you had such a positive experience with our office. We strive to provide the best service possible, and it's great to know we're hitting the mark. Feel free to reach out if you need anything else!"
Carrie Coppa
September 13, 2026
"I called in multiple times to have the beneficiaries corrected. Now there are different beneficiaries on my policy. It says that I’m married to a woman and that I have a stepdaughter. Marla and Rachel have said inappropriate things to me and nothing is addressed by the agent. There’s an investigation regarding why there are different names on my beneficiary list. I filed a formal complaint with State Farm. Independent contractors have to handle their own employees, but considering there’s a personal and professional relationship with the employees, nothing will happen."
Tech Witchx
September 10, 2026
"Kristine was amazing to i added a car and my fiance to my auto policy she took the time to find out exactly what I needed and told me how I can save money with certain thing on my auto policy I highly recommend them to take care of anyone's insurance need the truly care and treat you like family oh, so I have never had to wait on, hold to talk to them. I call the number and they always pick up"
We responded:
"Thank you, Tech Witchx! I'm glad Kristine was able to assist you with adding your fiancé to your policy. It's wonderful to know she helped you find ways to save and that you feel like part of our family. We always aim to provide prompt and personal service. Let us know if we can help with anything else!"
Shavonna M
September 9, 2026
"Excellent customer service 👍"
We responded:
"Shavonna, thank you for taking the time to leave us a review! I'm happy to hear you had a great experience with our customer service. We're here to help if you need anything else!"
Modhafar Hussain
September 3, 2026
"I had State Farm Insurance for a year now and and its the best. Best Rate, Best service, Best agent. Kaden is very professional and on time. He went over the contract and answered all my questions. I highly recommand Kaden."
We responded:
"Thank you, Modhafar Hussain, for your fantastic review! I'm happy to hear that you had such a positive experience with our service and that Kaden provided the professionalism and support you needed. We appreciate your recommendation and are here for any future insurance needs you may have. Let us know if there's anything else we can assist you with!"
Chris Gunther
August 28, 2026
"I’ve been using James Madrid’s State Farm office for years now. The staff is always friendly, knowledgeable, efficient, and just plain amazing. I can’t recommend them enough!"
We responded:
"Chris, thank you for taking the time to leave us a review! I'm happy to hear that you've had such positive experiences with our team over the years. We strive to be friendly, knowledgeable, and efficient for all our customers. We're grateful for your recommendation and continued support. Let us know if we can help with anything else!"
Janet Brown
August 26, 2026
"If you ever want help with great customer service, please see Nancy. She was someone who helped me transfer my auto and home bundle with ease, knowledge and such professionalism.
Next time you’re in need of car insurance or home please treat yourself to a wonderful experience like I had with Nancy. 5 ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you, Janet, for sharing your experience! I'm so happy to hear that Nancy made your transition smooth and professional. We strive to provide excellent service, and it's great to know Nancy delivered that for you. We're here whenever you need assistance with your insurance needs. Thanks for choosing us!"
Sarah Allen
August 20, 2026
"Kristine was amazing 👏 she was very knowledgeable and help so much by answering all my questions. She made it easy to understand and help me get the best policy that suits my needs!! Very pleasant to talk to and was so kind. So glad i switched to statefarm."
We responded:
"Thank you, Sarah! I'm glad we could assist you and make the process smooth and understandable. It's wonderful to hear that you're happy with your decision to switch to us. We're here if you need anything else!"